1. Introduction

References to “we”, “us”, “our”, and “Triporium” in this Privacy Policy refer to Triporium under Mystify Family Trust Pty Ltd or Mystify Limited

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We understand the importance of protecting your privacy and are committed to safeguarding the personal information we collect and hold. We comply with the Privacy Act 1988 (Cth) and are bound by the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store and protect your personal information, and how you may access and correct that information.

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This Privacy Policy applies to all customers, website visitors, suppliers, contractors, and prospective employees.

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2. Information We May Collect and Hold

The type of personal information we collect depends on the nature of the services we provide. We only collect information that is reasonably necessary for our business activities or required by law.

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This may include:

a) Your name, address, email address and telephone number
b) Company or organisation details (if applicable)
c) Date of birth
d) Gender
e) Nationality
f) Financial and payment information
g) Travel-related information including passport details, visa details, frequent flyer numbers, travel preferences and special requirements
h) Employment details where relevant (for corporate or group travel bookings)
i) Identification documents such as a driver’s licence or passport
j) Visa status or information required to assist with visa applications
k) Sensitive information such as health or medical information only where required (for example, travel insurance or accessibility requirements), and only with your express consent or where required by law

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3. How We Collect Your Personal Information

We generally collect personal information directly from you through:

• Phone calls

• Emails

• Online forms

• Website enquiries

• Social media communication

• Subscriptions to newsletters or mailing lists

• Face-to-face meetings

 

We may also collect personal information from third parties, including:

a) Your employer or colleagues (for business or group travel)
b) Travel service providers such as airlines, hotels, tour operators or insurance providers
c) Recruitment agencies (for employment applications)
d) Technology and booking platforms
e) Mailing list providers where you have consented
f) Publicly available sources or social media where appropriate

 

We will obtain your consent before collecting personal information from third parties where required.

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4. Purposes for Collecting, Using and Disclosing Personal Information

We may collect, hold, use and disclose your personal information for purposes including:

a) Providing travel, accommodation, event, and related services
b) Communicating with you regarding bookings, enquiries or changes
c) Providing information about products, services or promotions that may be of interest to you
d) Managing our internal business operations and legal obligations
e) Improving and developing our services
f) Recruitment and employment-related purposes
g) Accounting, billing and record keeping

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5. Disclosure of Personal Information

We will not disclose your personal information except where:

a) It is required to provide our services
b) You would reasonably expect the disclosure
c) The disclosure is required or authorised by law
d) You have given consent

Your personal information may be disclosed to:

a) Travel service providers (airlines, accommodation providers, tour operators, insurers)
b) Professional advisors (legal, accounting, IT, security)
c) Payment processors and financial institutions
d) Government, regulatory or law enforcement bodies where required
e) Your employer (for corporate travel arrangements)
f) Third parties to prevent or investigate fraud or unlawful activity

We take reasonable steps to ensure that third parties handle your information securely and in accordance with privacy obligations.

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6. Overseas Disclosure of Personal Information

Due to the nature of travel services, we may disclose your personal information to overseas service providers located in the countries to which you are travelling.

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We may also store personal information on servers located outside Australia.

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Where practicable, we will inform you of the countries in which your information may be disclosed. We take reasonable steps to ensure overseas recipients comply with appropriate privacy, confidentiality and security standards.

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7. Website Use and Cookies

When you visit our website, we may collect anonymous data such as:

• Pages visited

• Time and date of visits

• Referring websites

• Browser and device information

 

This information is used to improve website performance and user experience and does not identify you personally.

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Our website may use cookies. Cookies do not contain personal information but may record browsing behaviour. You can disable cookies through your browser settings if you prefer.

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8. Information Security

We store personal information in both electronic and paper-based formats. We take reasonable steps to protect your personal information from:

• Loss

• Misuse

• Unauthorised access

• Modification or disclosure

 

We maintain physical, electronic and administrative safeguards and regularly review our security practices.

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9. Accessing or Correcting Your Personal Information

You may request access to or correction of personal information we hold about you by contacting us using the details below.

We will respond within a reasonable timeframe. If access is refused, we will provide written reasons in accordance with the Privacy Act. Reasonable administrative fees may apply.

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10. Complaints About Privacy

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us:
Email: contact@triporium.com.au

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We take privacy complaints seriously and will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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Last updated: January 2026